EveryParent Frequently Asked Questions

Why is Children's Services Council requesting personal information about my family, such as my child’s date of birth?

Where can I find EveryParent’s information related to privacy?

How is Children's Services Council storing my data and keeping it secure?

What is Children's Services Council (CSC), anyway?

Are the website/apps available in other languages?

Am I able to save favorite articles and share them to my social media sites?

Who do I contact if I have a problem, or an idea for content?

How big is the app?

Do I need to sign up twice – once for the website and once for the app?

Is the app available on Android and iOS (Apple) devices?

What should I do if I forget my username?

What should I do if I forget my password?

Can people who live outside Palm Beach County, FL, use this website and app?

 

Why is Children's Services Council requesting personal information about my family, such as my child’s date of birth?

To ensure our EveryParent website and apps are as relevant and timely as possible, we've asked for families to put in their child's date of birth. This way we can offer information that's personalized, so parents see and read about what's going on in their child's specific stage of life. This also gives us the ability to alert parents (through push notifications) to upcoming milestones, important dates and appropriate local resources. 

(For example, if a child is 3 ½ years old, we can alert parents to sign up for free Voluntary Pre-Kindergarten for all 4 year olds. If a child is 14 ½, we can alert parents to the learner’s permit and driver’s license process.) 

Also, through the app, parents can upload their own photos and videos, and share them to their own social media accounts if they'd like. We will never sell any of your personal information.

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Where can I find EveryParent’s information related to privacy?

In the website, the Privacy Policy, Terms of Use and Frequently Asked Questions (FAQs) are available on every page at the bottom of the website. In the apps, that information is available in the menu.

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How is Children's Services Council storing my data and keeping it secure?

Our vendors, who are experts in the field, have ensured that any personal data (photos, videos, birth dates, etc.) is uploaded and downloaded securely. We’ve also included the use of standard security protocols provided by Apple and Google, for any data stored locally on an individual’s device. 

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What is Children's Services Council (CSC), anyway?

We are a countywide special district that receives funding from property taxes. We were established by county voters in 1986 and reauthorized in 2014. We provide programs and services specifically to Palm Beach County (FL) children and their families. Currently, we fund more than 50 different programs in the community. 

You can find out more about CSC and the EveryParent campaign on the website, through the About section (or by clicking here). In the apps, users can link to CSC’s main site from the menu.

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Are the website/apps available in other languages?

The website is currently available for translation in Spanish and Haitian-Creole through Google Translate. We are working on providing translations for the EveryParent app in the near future.

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Am I able to save favorite articles and share them to my social media sites?

In the app, you can save articles and share them to your social media accounts. We’re working on making this feature available for the website, as well.

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Who do I contact if I have a problem, or an idea for content?

On the website, you can reach us through the Contact Us link at the top left corner (or by clicking here). 

In the apps, users can contact us through the About CSC tab in the main menu. 

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How big is the app?

The app is 42 MB. In comparison, Amazon is 82.8 MB, Facebook is 263 MB, Twitter is 123 MB and Snapchat is 122 MB.

The app is free to download and use, but data and messaging rates will apply. Data usage costs depend on your cell phone plan and how you personally use your device. For example, are you on WiFi? How many photos or videos are you uploading or downloading? Etc. 

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Do I need to sign up twice – once for the website and once for the app?

No. You sign up once, either on the website or app, and you use the same account for both. 

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Is the app available on Android and iOS (Apple) devices?

Yes. It’s available on both operating systems, and it’s also available on tablets as well as phones.

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What should I do if I forget my username?

Your username is the email address you used to create your account.

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What should I do if I forget my password?

If you forget your password, click on the “login” button and click “forget password” (beneath the “Facebook login” button) and you’ll be prompted to put in your email address. A password then will be generated for you and sent to you via email. 

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Can people who live outside Palm Beach County, FL, use this website and app?

Anyone can access the website and apps from anywhere. All EveryParent resources are free. However, the content is most appropriate for Palm Beach County (FL) families. And most of the resources and experts cited are Palm Beach County specific.

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